Why you'll love the Rezolv debt collection platform
Every feature in our debt collection platform revolutionizes the way you manage and recover debts across all stages, products, and workflows.
The all-in-one debt collection platform
Full Lifecycle Management
From early delinquency to deep recovery
Multi-Product Support
Personal loans to business credits – we handle it all
Adaptive Workforce Models
Seamlessly integrate in-house teams and agencies
AI-Powered Insights
Boost recovery rates and reduce operational costs
Customer-Centric Approach
Improve satisfaction while maximizing collections
Full Lifecycle Coverage
Rezolv manages the entire debt collections lifecycle, from early to deep delinquency, with integrated support for all critical workflows.
Pre-Delinquency Stage
Reach out to your customers before the EMI Date with a targeted strategy to ensure the lowest bounce rate possible.
Rezolv Bounce Prediction Model allows you to categorize customers into High, Medium and Low Risk Bands
Customize reminders basis their past repayment behavior
Engage pre-delinquency telecalling for your high risk customers
Minimize reminders for your best customers with proven repayment track record.
Early Stage
Early stage collections focus on gentle reminders and self-cure strategies to encourage prompt payment and prevent further delinquency.
Omnichannel digital communications (SMS, Email, WhatsApp) with personalization and A/B testing
Automated soft reminder schedules with customizable templates
Self-service portals for customers to manage accounts and make payments
Predictive models and risk segmentation for targeted early interventions
Mid Stage
Mid stage collections involve more direct interventions for accounts that have progressed beyond early delinquency.
Advanced telecalling system with 360-degree account views and integrated dialer support
Mobile application for field agents with GPS tracking and route optimization
Automated skip tracing workflows with multi-source data integration
Behavioral scoring models for optimized contact strategies
Late Stage
Late stage collections deal with severely delinquent accounts, employing more intensive recovery methods.
End-to-end legal case management with automated notice generation
Comprehensive repossession management system with real-time tracking
Flexible debt restructuring tools with pre-approved offer capabilities
Cost-benefit analysis for legal actions and late-stage recovery strategies
Cross-Stage Capabilities
All-Inclusive Product Support
Rezolv is designed to handle all types of credit products, ensuring
consistent strategies and unified visibility across your entire portfolio.
Tailored Strategies for Each Product
Rezolv offers customized approaches for each credit product to maximize collection effectiveness while ensuring compliance and customer satisfaction.
Customizable Workflows
Adapt collection processes to the unique characteristics of each product type.
Product-Specific Compliance Rules
Ensure adherence to regulations unique to each credit product.
Specialized Analytics and Insights
Gain deep, product-specific intelligence to inform strategies and decision-making.
Unified Customer View
Get a holistic perspective of customer's exposure across multiple products.
Scalability
Easily adapt to new product launches or changes in existing products.
Recover more
Our clients see an average 40% increase in successful collections
Work smarter
Automate up to 70% of routine tasks, freeing your team for high-value activities
Improve customer experience
Reduce complaints by 50% with our customer-centric approach
Stay compliant
Our built-in compliance tools reduce legal risks by 90%
Flexible Workforce Models
Whether you operate with an in-house team, rely on outsourced agencies, or employ a hybrid model, Rezolv seamlessly integrates with your workforce structure.
In-House Teams
Empower your internal collection teams with robust tools and insights.
Outsourced Agencies
Manage and monitor external collection agencies.
Hybrid Models
Integrate both in-house and outsourced teams for optimal flexibility.
Empower your collection team with industry leading insights
Rezolv combines best practices, successful strategies, and cutting-edge AI to optimize your debt collection process.
Rezolv Insights
Leverage smart analytics features built into the core product.
Comprehensive Dashboards
Visualize key performance indicators and trends
Address Intelligence
Optimize contact strategies based on address data analysis
Geo Intelligence
Leverage geographical insights for targeted collection efforts
Actionable Insights
Gain data-driven recommendations for strategy improvement
Manpower Projections
Optimize resource allocation based on collection volume forecasts
Rezolv AI
Harness the power of artificial intelligence to enhance collection efficiency.
Live Agent Suggestions
Provide real-time guidance to agents during customer interactions
Rezolv Score
Predict repayment likelihood and prioritize cases effectively
Natural Language Voice Bot
Automate initial contact and information gathering
Data Summarization
Convert complex data into actionable insights
Pre-interaction Summaries
Equip callers and field executives with concise case overviews
Intelligent Disposition Verification
Ensure accuracy and consistency in case updates
Agent Performance Analysis
Automatically evaluate and summarize post-call agent performance
Automated Audit & Sentiment Analysis
Ensure compliance and gauge customer sentiment at scale
Security is at the core of everything we do
We actively protect your data with industry-standard encryption, regular security audits, and robust disaster recovery plans.
Two-dimensional access control for granular permissions
Single-tenant deployments supported for enhanced data isolation
Regular security audits and penetration testing
Maximize Recovery, Minimize Effort, Delight Customers
Experience the power of a truly comprehensive platform that adapts to your needs and drives results across the entire collections lifecycle.
