Intelligent Dispute Resolution to Secure Your Reputation and Client Relationships
Rezolv analyzes customer interactions in real-time to proactively identify potential escalations and provide intelligent resolution strategies that turn challenges into stronger customer relationships.
Collections-specific CSAT Portal to Reduce Escalations
A purpose-built platform designed to address the unique challenges of customer satisfaction in collections, focusing on proactive issue resolution to minimize escalations and improve customer relationships.
AI-Powered Issue Detection
Rezolv offers a list of proactive features like cool-off periods, sentiment-based interactions, and more that work in concert to address potential issues before they reach critical levels.
Empathy-Driven Resolution Suite
Equip your specialist teams with an arsenal of tools that allow them to tailor solutions to each customer situation to encourage cooperation.
Dynamic Performance Analytics
Track key performance indicators, monitor customer satisfaction trends, and gain actionable insights into agent performance.
Multi-Layered Escalation Prevention Framework
Rezolv offers a list of proactive features like cool-off periods, sentiment-based interactions, and more that work in concert to address potential issues before they reach critical levels.
Omnichannel Integration
Our portal seamlessly integrates across phone calls and emails to social media interactions. Ensure a consistent, high-quality experience for customers regardless of how they choose to engage, while providing your team with a 360-degree view of each customer's history and preferences.
Unlock the Power of Intelligent Segmentation
Gone are the days of static, one-size-fits-all approaches.
Arrest the Escalation of Customer Grievances to Regulators
We’ve designed a proactive system that identifies and resolves potential issues before they escalate to regulatory bodies, protecting your institution's reputation and reducing regulatory scrutiny.
Early Warning System
Use advanced analytics to flag high-risk cases that may lead to regulatory complaints.
Structured Escalation Management
Implement a tiered approach to handle grievances, ensuring appropriate responses at each level.
Regulatory Compliance Tracking
Monitor and report on resolution metrics to demonstrate proactive compliance efforts to regulatory bodies.
Powerful Tools to Resolve Uncommon Customer Issues
Adaptive Settlement Options
Offer tailored settlement plans for customers facing exceptional circumstances.
Temporary Collection Suspension
Implement cooling-off periods for customers dealing with temporary hardships.
Goodwill Gestures
Provide small incentives like vouchers to acknowledge inconvenience and rebuild trust.
Cross-departmental Collaboration Tools
Facilitate communication between CSAT teams and other departments for comprehensive issue resolution.
Automated Allocation of Cases to CSAT Portal
Streamline the escalation process with an intelligent system that automatically routes complex cases to the CSAT portal based on predefined triggers to ensure appropriate handling of sensitive customer issues.
Improve Your NPS Score
Our portal combines empathetic communication features with custom offers for every customer challenge to help you create advocates even among customers facing financial challenges.
Immediate Feedback Capture with Survey Links
Sends survey links post-interaction, allowing for immediate capture of customer sentiment and enabling rapid response to negative experiences.
Transform Challenges into Customer Loyalty
