The Complete AI Suite Powering Modern Collections
Rezolv combines machine learning, natural language processing, and generative AI to optimize every step of your collections process, reducing manual effort while maximizing recovery rates.
Rezolv is powered by Intelligent Collection Models
Our machine learning algorithms analyze comprehensive customer data to predict payment behavior at every stage of collections, enabling proactive intervention and optimized recovery strategies.
Bounce Prediction Model
Identify customers likely to miss payments before they occur, enabling early intervention and preventing delinquency.
Self Cure Model
Predict which customers will pay without intensive follow-up, optimizing resources and maintaining positive relationships.
Flow Arrest Model
Analyze mid-stage delinquency cases to prioritize efforts on customers most likely to pay in the current cycle.
Predict payment likelihood
Our machine learning algorithm analyze customer data and interaction history to generate accurate payment likelihood predictions.
Smart Data Analysis
Process comprehensive customer profiles including demographic data and disposition history to calculate precise payment likelihood scores
Strategy Integration
Seamlessly integrate with Rezolv Strategy Builder to create segmented approaches based on high and low scoring customers
Real-Time Access
Provide instant score visibility to both call center agents and field executives with detailed score summaries and interpretations
Custom ML Model
Built on our proprietary machine learning model trained on extensive transaction data from hundreds of thousands of cases
Strategic Segmentation
Enable intelligent customer bucketing to optimize resource allocation and customize collection approaches based on payment probability
Give real-time conversation intelligence to your agents
Rezolv AI analyzes ongoing customer conversations in real-time, providing agents with smart prompts and actionable suggestions to enhance communication effectiveness and improve collection success.
Manage interactions with natural language voice bot
Our advanced voice bot system handles initial customer outreach across multiple Indian languages, automating early-stage collection processes while reducing operational overhead.
Turn data into actionable insights
Access powerful insights through simple natural language queries. Our AI transforms your data into clear, actionable answers without the need for complex reporting tools.
Get customer interaction briefs and next step recommendation
Transform agent productivity with instant, AI-powered case summaries and strategic talking points that enable more informed and successful customer interactions, whether on calls or field visits.
Instant Case Digests
Converts complex customer histories into clear, digestible snapshots, eliminating the need to navigate multiple data silos
Strategic Talking Points
Provides AI-generated conversation suggestions and recommended approaches tailored to each customer's specific situation
Custom Action Plans
Delivers precise, data-driven next steps to help agents optimize their customer engagement strategy
Pre-Visit Intelligence
Equips field executives with comprehensive case insights before customer visits, enabling better-prepared interactions
Efficiency Boost
Reduces preparation time and improves communication effectiveness by highlighting the most relevant information and suggested approaches
Intelligent disposition verification with real-time call analysis
Rezolv AI analyzes call recordings in real-time to verify if agent-recorded dispositions match actual customer conversations.
Real-time agent feedback powered by AI analysis
Our AI evaluates entire conversations to identify strengths, improvement areas, and coaching opportunities, creating a continuous learning environment.
Automated Audit & Sentiment Analysis
Rezolv AI automatically audits calls, analyzes customer sentiment, and flags critical issues in real-time.
Real-Time Sentiment Detection
Analyze customer emotions and reactions during calls to identify potential escalations and concerns immediately
Quick Escalation Routing
Automatically flag sensitive conversations for immediate supervisor attention based on sentiment analysis
Compliance Monitoring
Ensure adherence to regulatory requirements and company policies through continuous automated call screening
Performance Insights
Generate actionable insights from call analysis to improve agent training and refine collection strategies
Power your collections with AI that delivers real results
