Centralized Calling System that Accelerates Debt Recovery
Rezolv integrates auto-dialers, smart scripts, and real-time customer data into a single interface streamlining first time calls, and follow ups for your agents.
Empower Your Agents with Intelligent Context and Control
When an agent makes or receives a call, Rezolv Case CRM automatically pulls data from multiple sources, displaying it in a compact top card. This provides agents with complete context for every conversation, enabling more effective interactions.
Customer Profile Dashboard
Get a glanceable view of customer information, payment history, and previous interactions.
Loan Details
Access comprehensive loan information, including EMI amounts, due dates, and outstanding balances.
Flexible Distribution Models
View a chronological log of all customer interactions across channels.
Payment Tracking
Monitor payment schedules, received payments, and upcoming due dates.
Disposition History
Access color-coded disposition history for quick insights into past interactions.
Custom Data Fields
Tailor the CRM to capture and display industry-specific customer data.
Ensure accurate and actionable call outcomes
Rezolv guides agents through call outcome logging with dynamic, context-aware prompts.
Integrated Dialer with BYOD Support
Our Call CRM seamlessly integrates with your preferred dialer - whether it's our built-in solution or your own - providing a unified, adaptable interface for all call-related activities.
Built-in Dialer Integration
Leverage our integrated dialer for efficient outbound calling
Advanced features include predictive dialing and call monitoring
Seamless integration with the CRM for automatic data population and call logging
Bring Your Own Dialer (BYOD)
Easily integrate your existing dialer system with our CRM
Maintain your established processes while benefiting from our advanced CRM features
Flexible APIs and documentation for popular dialers ensure smooth integration
Guide your agents through every call
Rezolv provides context-aware, adaptive scripts that guide agents through optimal conversation flows for consistent and effective communication.
Multi-level Branching Logic
Seamlessly guide agents through various conversation paths
Contextual Prompt Integration
Display account-specific details, payment history, and special offers in-line with script text
Compliance-Driven Content Control
Automatically flag and prevent the use of non-compliant language or offers
A/B Testing Framework
Analyze performance metrics to identify most effective conversation strategies
Customizable Script Templates
Create and manage a library of base script templates
2-Way WhatsApp Communication with Customers
Tap into the power of familiarity of WhatsApp to improve response rates, and streamline the collection process – all while maintaining compliance and professionalism.
Centralized conversation history
Seamless agent handover
Compliance and privacy controls
Template message management
Rich media support
Automated response handling
Automated CSAT Escalation for Sensitive Cases
Rezolv monitors calls for sensitive keywords to automatically flag and route cases mentioning issues like "death of a close relative" to a specialized Customer Satisfaction team queue.
Turn Digital Outreach into Customer-Initiated Conversations
Implement targeted digital strategies that encourage customers to reach out on their terms.
Targeted Digital Outreach
Create personalized campaigns with unique callback numbers for different customer segments
Send strategically timed messages across various digital channels (SMS, email, WhatsApp)
Smart Call Routing
Automatically identify incoming calls associated with specific campaigns
Route calls to the most appropriate agent based on campaign context and agent expertise
Contextual Call Handling
Provide agents with instant access to campaign details and customer information upon call connection
Enable more informed and effective conversations from the first moment of interaction
Performance Tracking
Monitor response rates and conversion metrics for each digital campaign
Analyze call outcomes to refine future outreach strategies
Compliance Management
Ensure all digital communications adhere to regulatory guidelines
Maintain detailed logs of outreach efforts and subsequent interactions for audit purposes
Maximize Recovery with Intelligent Digital Outreach