Flexible collection ecosystem that adapts to your unique operational style
Rezolv is built to support your way of working, whether you rely entirely on in-house teams, external agencies, or a combination of both.
Activate your operations team on day 1 through a simplified tool
Flexible Operational Model Support
Rezolv adapts to your preferred operational style, whether you're managing an in-house team, working with agencies, or employing a combination of both.
In-house Operations
Seamlessly manage your internal collection teams
Track individual and team performance metrics
Allocate cases and monitor progress in real-time
Agency-led Collections
Effortlessly onboard and manage multiple collection agencies
Set performance targets and track agency-specific KPIs
Streamline data exchange and communication with external partners
Hybrid Model
Easily toggle between in-house and agency-led operations
Compare performance across internal teams and external agencies
Optimize your collection strategy by leveraging the strengths of both models
Adaptive Capacity Management
Our platform ensures you can scale up or down based on demand, seasonality, or capacity, all within one unified system.
Secure Service Provider Portal
Give your partners the tools they need to excel.
Secure Access
Provide each agency with their own secure login credentials
Control data access and permissions at a granular level
Case Management
Allow agencies to view and manage assigned cases in real-time
Enable direct updates and status changes within the platform
Team Management
Agencies can manage their own team members and track attendance
Assign cases to specific agents and monitor individual performance
Performance Dashboards
Offer agencies insights into their own performance metrics
Enable self-monitoring and proactive improvement
Seamless Data Exchange
Eliminate the need for manual data transfers via email or spreadsheets
Ensure data accuracy and reduce the risk of information leaks
Expand Your Reach with Vetted Partners
Rezolv's Certified Partner Network connects you with top-tier collection agencies across diverse geographies, ensuring comprehensive support for your global operations.
Flexible, Scalable, and Secure Agency Management