Simplify Field Ops; Turn Every Field Visit into Success
Rezolv arms your field teams with all they need to handle customer interactions, manage cases, and ensure compliance. From case details to cash management, the app covers all aspects of field operations.
Rezolv Transforms Field Agents into Recovery Experts
Case CRM with Rich Context
When an agent makes or receives a call, Rezolv Case CRM automatically pulls data from multiple sources, displaying it in a compact top card. This provides agents with complete context for every conversation, enabling more effective interactions.
Loan
Details
Past
Interactions
Payment
Schedules
Collateral
Details
Customer
Profile
Custom
Notes
Payment
History
Promises to Pay (PTP)
Risk
Assessments
Documents
Data Protection Without Compromise
The Field App ensures compliance with Data Protection and Digital Privacy standards. Agents can only access customer data through the app, keeping sensitive information secure and reducing risks.
Ironclad Visit Verification & Attendance Tracking
Rezolv's multi-layered system uses GPS, selfies, and anti-spoofing tech to verify visits and attendance, eliminating fraud and boosting accountability.
No Fake Visits
GPS tracking pinpoints exact visit locations
Selfie capture confirms agent identity at each visit
Anti-spoofing algorithms detect and prevent location fraud attempts
Attendance Management
Daily check-ins with GPS-verified locations
Selfie-based attendance eliminates proxy check-ins
Time stamps for precise tracking of work hours
Code of Conduct (COC) Adherence
Rezolv enforces agents to confirm that they are following the required dress code, using approved communication methods, and visiting only allocated cases.
Cash Management Simplified or Eliminated
Agents can manage cash collections or eliminate the need for cash altogether using digital deposits.
Every cash transaction is logged, and agents must provide deposit verification to ensure accountability.
For clients preferring digital payments, agents can generate payment links or request UPI transactions directly through the app.
Capture Accurate Dispositions from Each Visit
Rezolv's rich disposition capture workflow ensures that the agents can easily capture the precise outcome of each field visit. With GPS verified visits and anti-spoofing technology, you can rely on each disposition to be accurate.
Automagic Case Reallocation
Rezolv’s system automatically reallocates cases based on updates. If an agent identifies an incorrect address, the case is reassigned to the right location, even in another city, without manual intervention.
Advanced Route Planning and Map View
Agents can view their daily assigned cases on a map and plan their visits based on geographic locations.
The app also enables route planning based on geographic distribution of cases, ensuring that agents can cover multiple cases in a day with minimal travel time.
Empowering Field Teams with Advanced Tools and Real-Time Oversight
Attendance Verification
Team Leaders (TLs) can easily verify and manage attendance through the app, ensuring accountability and compliance.
Live Map View
TLs gain real-time visibility of their reportees with a live map, enabling swift coordination and better on-ground management.
Dynamic Case Allocation
Assign or reassign cases instantly, empowering TLs and supervisors to adapt quickly to field realities and optimize resource deployment.
Your Field Force, Supercharged by Rezolv