Drive Collections with Time-Bound Offers and Customized Payment Options
Seamlessly blend payment processing within your collection workflow. Create time-limited offers that drive immediate action, and pair them with a comprehensive suite of payment options to accelerate collections.
Unleash the full potential of your collection team
Multi-Modal Transaction Processing
With Rezolv you get an all-in-one payment processing system seamlessly integrated with our debt recovery platform.
UPI Stack
UPI Collect
UPI Intent
UPI Number
Google Pay Omni
Direct integration for smooth, one-click payments via Google Pay
Debit Cards
Support for all major debit card networks with PCI-DSS compliant processing.
Virtual Account (NEFT/IMPS/RTGS)
Generate unique virtual accounts for each transaction with auto reconciliation.
Net Banking
Integration with multiple banks for direct account-to-account transfers.
Secure Customer Payment WebApp
Specialized online payment interface designed for debt collection.
Clicking a payment link (sent via SMS, WhatsApp, email, or during calls) opens a web-based application in the customer's browser
Displays a user-friendly payment page showing the amount due and various payment options (UPI, debit cards, net banking)
Automated Time-Bound Incentives Integrated Directly in Payment Flow
Create and present time-sensitive discounts to customers during the debt collection process. Seamlessly integrate dues waivers and settlement offers into the payment flow, without requiring manual approval for each offer.
Time-Bound Offers
Create specialized, time-sensitive offers for delinquent customers
Options include waiving all late fees or a fixed percentage (e.g., 50%) of late fees
Native Integration with Payment Page
Special offers are prominently displayed on the customer's payment page
Clear communication of offer details and benefits to the customer
Automated Workflow
Special offers can be configured and activated directly within the Rezolv platform
No manual approval process required, streamlining the offer deployment
Multi-Channel Communication
Offer details can be sent via SMS and WhatsApp
Enables proactive outreach to inform customers about available discounts
Customizable Offer Types
Currently supports two main types of offers
Dues Waiver: Reduction in late fees or other dues
Settlement: Discounted payoff amount for loan closure
Track and Target Customer Dropoffs Smartly
Rezolv tracks customer interactions with payment links, providing valuable insights that help optimize your collection strategies.
Comprehensive Interaction Tracking
Track whether payment links are successfully delivered to customers via SMS or other digital channels.
Measure how many customers click on payment links, indicating initial engagement.
Monitor customer progression through the payment process, from landing on the payment page to selecting payment methods.
Pinpoint exactly where customers drop off in the payment journey.
Data-Driven Strategy Refinement
Categorize customers based on their interaction patterns with payment links and pages.
Tailor follow-up messages based on customer behavior.
Identify preferred payment methods and prominently feature them for specific customer segments.
Intelligent Retargeting
Trigger personalized reminders based on customer actions or inactions.
Leverage insights to determine the most effective communication channel for each customer - be it SMS, WhatsApp, email, or phone calls.
Tailor special offers or payment plans based on customer engagement levels and dropoff points.
Performance Metrics and Reporting
Visualize the entire payment journey, from link delivery to successful payment, identifying key dropoff points.
Compare the effectiveness of different payment page layouts, messaging styles, or special offer structures.
Support for NACH Presentation
Agents can initiate NACH presentations directly during customer interactions, whether through the calling portal or field visits.
Real-Time Payment Notifications to Caller & FOS
Callers and Field Officers (FOS) receive immediate notifications when a customer makes a payment.
Payment Proof Submission with Automated Link
Customers can easily upload payment proof through a specialized web page accessible via the system generared link.
Accelerate Collections with Integrated, Intelligent Payment Solutions